Administrative Assistant - Workers Compensation

  • Full Time
  • Madison

Website Wisconsin Department of Workforce Development

Job ID



Do you like learning new things?  Use your organizational and communication skills to support worker safety on Wisconsin construction projects. Apply now to be considered for our Administrative Assistant position in the Worker’s Compensation Division.  Training provided!

The Department of Workforce Development (DWD) offers interesting and meaningful work with an employee-friendly and inclusive work environment, work-life balance, a casual office environment, flexibility, and many opportunities to grow your skills. The State of Wisconsin offers an exemplary benefits package with:

  • generous paid time off, including at least 3.5 weeks of vacation/personal time, 9 paid holidays, and ample sick time that rolls over each year with no cap
  • excellent and affordable health insurance options (starting at $34/month for single and $83/month for family coverage)
  • other great insurance options (dental, vision, life, and more)
  • top-notch retirement program and optional tax advantaged 457 retirement savings plan
  • Well Wisconsin program offering wellness tools and rewards to employees and spouses
  • free and confidential employee assistance program that offers employees and their household members tools, resources, and professional consultation services

Public service is rewarding!  This position may be eligible for Public Service Loan Forgiveness.  Apply now to find out why we love to Work for Wisconsin.

After initial training (approximately 3-6 months), the individual hired into this position may request to work remotely up to 2 days per week.  High speed internet access is required to meet the needs of remote work.   Our office is located near a wide variety of restaurants and food carts, live music and events, the farmer’s market, B-cycle rentals, lakefront parks, the Capital City bike path, and multiple bus routes.

Employee safety is important to us.  DWD continues to follow state and local guidelines related to the Covid 19 pandemic.

This recruitment may be used to fill future similar vacancies (permanent, project or Limited Term).

Position Summary

This position will perform a wide variety of administrative tasks in the Bureau of Insurance Programs of the Worker’s Compensation Division.  While no two days are alike, a day in the life of the Administrative Assistant may include:

  • Receiving applications for insurance coverage approval from contractors and sub-contractors working on construction projects.
  • Reaching out to contacts to gather missing application data, address questions, or determine if extensions are needed.
  • Setting up files and entering application data into information system.
  • Attending meetings to report on administrative status and project issues.
  • Drafting correspondence.
  • Responding to mail and phone inquiries.
  • Obtaining reports from databases.
  • Approving payment vouchers and helping to ensure timely payment of claims.

This position has the option (not required) of travelling to various construction sites across Wisconsin.

To learn more, please review the full position description.

Salary Information

Starting pay is $20.46 per hour plus excellent benefits.

The classification title for this position is Operations Program Associate (schedule 02, range 11). A 12-month probationary period will be required for permanent positions.  This position is not represented in a collective bargaining unit and is considered non-exempt under the Fair Labor Standards Act.

Pay will be set in accordance with the State Compensation Plan in effect at the time of appointment. Starting pay may vary for current state employees.

Job Details

Covid vaccination:  all state employees must report their COVID vaccination status, whether vaccinated or not and provide supporting documentation if vaccinated. Newly hired employees will be required to submit this information within their first two weeks of employment.  The State of Wisconsin continues to follow necessary health and safety protocols for COVID.  Please visit Division of Personnel Management Coronavirus – COVID-19 ( for the most up-to-date information. Guidance may be subject to change.

Criminal histories:  we also consider all qualified applicants with criminal histories, consistent with applicable federal, state and local law.  Finalists for this position may be required to allow DWD to conduct a background check or other checks to determine whether the circumstances of any conviction may be related to the job being filled. For positions with access to sensitive federal tax information, FBI fingerprinting may also be required.

Eligibility to work in United States: applicants must be legally entitled to work in the United States (i.e. a US citizen or national or a lawful permanent resident) at the time of appointment. DWD does not sponsor visas and is not an eligible OPT employer for those with F1 visas. This is not a contract position. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

Disabled veterans: qualified veterans with a 30% or more service-connected disability are eligible for non-competitive appointment to permanent positions in classified civil service under s 230.275 WI Stats. Email the HR contact listed in this announcement for information on how to apply under this provision.



Qualifications marked with an asterisk (*) below will be evaluated in the first step of the selection process. Additional qualifications may be evaluated in subsequent steps.

You need to have the following experience:

  • *Using office software for business purposes (e.g. Microsoft Office Suite or similar).
  • *Performing general office tasks (e.g. filing, data entry, answering phones, greeting visitors, processing mail, monitoring supplies, or similar).
  • Organizing/prioritizing work
  • Communicating with internal and external customers to accomplish business goals and objectives.

Any of the following experience would be nice to have:

  • *Working with financial data (accounts payable, accounts receivable, claims, banking transactions, or similar).
  • *Using a database or specialized information system to retrieve records and generate reports.
  • *Working in a highly-regulated industry or government program in a position that requires referencing and applying laws, rules, and policies (e.g. insurance, healthcare, finance, etc.).

How To Apply

Note:  If you are viewing this posting on an external site, please visit Wisc.Jobs (search 8173) to complete your application.

To apply, click “Apply for Job” to start the application process. That will prompt you to access your existing account or create a new account. You will be asked to attach a resume and a letter of qualifications as part of the application process. It is important that these materials clearly illustrate how your qualifications relate to the qualifications of this job. Additional guidance on developing your resume and letter of qualifications (including a template) is available at this link.

If you encounter issues submitting your on-line application (e.g. signing in or uploading a resume), please contact the Wisc.Jobs Help Desk at (608) 267-1012 or [email protected] (Monday – Friday, 7:45am – 4:30pm).

Please note that once you submit your application, you will not be able to update your materials.

What happens next? A panel will review your application materials to determine your eligibility for further consideration in the selection process. The most qualified applicants will be invited to participate in the next step of the selection process, which is typically an interview.

If you have questions, please email [email protected].

DWD is an Affirmative Action and Equal Opportunity employer seeking a diverse and talented workforce. Veterans, women, people of color, LGBTQIA+, and people with disabilities are encouraged to apply. We provide reasonable accommodations to qualified applicants and employees with disabilities.

Deadline to Apply

Application materials must be submitted by 11:59 PM (central standard time) on Tuesday, November 29th, 2022.

To apply for this job please visit

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