Purpose of the Position

The purpose of the Data System Technician is to improve the efficiency and effectiveness of the Electronic Health Record for the Sauk County Department of Human Services.

Essential Duties and Responsibilities

• Improve the efficiency and effectiveness of the Sauk County Department of Human Services electronic health record through the development and design of system forms, reports, and widgets, utilizing application specific system tools, report writing software and SQL language.

• Monitor and resolve Human Services information system operational problems by testing and troubleshooting issues that arise through everyday use and/or patch installs, assist staff through the established internal help desk, open cases and work with information system vendor support and work with the County IT department on hardware issues and installation of new software products.

• Provide initial and ongoing staff training on agency Electronic Health Records System.

• Assist Data Systems Paraprofessional in assuring system security and managing system data base files, control files, tables, and report specifications.

• Submit consumer service and data information through electronic transfer to state system. Implement changes to data collection required by the state in agency EHR system.

• Thoroughly proof, test and adjust modeled forms, widgets, and reports. Modify existing reports to pull various information needed for service programs.

• Maintain knowledge of current state, federal and county mandates and create and implement tools to compile essential information.

• Maintain contact with contracted Crisis Line agency. Import overnight crisis call information and notify staff of crisis contacts received through the after-hours crisis line.

• Monitor consumer placements initiating/creating Service Authorizations for the department accountant enabling the payment of services rendered. Review billing statements from hospitals, CBRF’s, Adult Family Homes, Crisis Beds, etc., verifying authorization/placement forms are in place and services will be covered for payment.

• Proof service entry completeness and accuracy of documentation by professional staff, contacting the appropriate staff to make corrections and/or complete documentation prior to insurance claims and billing statements being processed.

• Develop and maintain documentation and manuals written or distributed concerning the information system; design and implement appropriate solutions using staff information and requests; participate in department project teams charged with planning, development, integration, agency reporting, and organization of the Human Services programs, policies, and procedures.

Additional Duties and Responsibilities

• Act as Data Systems Paraprofessional in their absence.

• Participate in monthly IT meetings. Discuss status of outstanding projects, submitted cases to EHR vendor and staff reported issues.

• Responsible for audits of information integrity.

• Serve as a contact for statewide E-mail messages and sending messages to the appropriate contact. Working closely with State Help Desk regarding submission and corrections to data submitted by various agencies.

• Coordinate and assist implementation in Human Services information system’s integration with other county and state data systems.

• And other duties as assigned.

Knowledge, Skills and Abilities

• Advisory data and information such as financial statements, technical operating manuals, computer software operating manuals, a variety of reports and forms, waivers, procedures, guidelines, laws and routine and non-routine correspondence,

• Verbally and in writing with Department management and personnel, Clerk of Court personnel, State Department of Human Service personnel, and service contractors,

• By managing, directing, teaching, controlling, counseling, mediating, convincing and persuading others,

• Explain, demonstrate, and clarify to others established policies, procedures, and standards,

• Calculating algebraic and trigonometric formulas and equation data, and interpreting basic statistical reports,

• Relationships between information systems and multiple agency programs,

• Compare, count, differentiate, measure, sort, classify, compute, tabulate, and/or categorize data and/or information,

• Assemble, copy, record, and transcribe data and/or information,

• Analyze data and information using established criteria to define consequences and consider and select alternatives,

• Apply functional and situational reasoning by exercising judgement, decisiveness, and creativity in everyday routine and non-routine situations,

• Use fine and gross motor skills to perform tasks such as repairing computer equipment,

• Exert light physical effort in sedentary to light work, involving lifting, carrying, kneeling, crouching, pushing, and pulling,

Environment:

• Safe and comfortable in respects to violence, noise, and disease.

Required Working Hours

Standard working hours are Monday through Friday, 8:00 am until 4:30 pm. Please note these hours are subject to change and additional hours may be needed or required. Compensation for additional hours beyond normal working hours are subject to applicable state and federal regulations.

Education and Experience Requirements

Required: Associate’s degree in Information Systems or another related field
5 years of information systems experience

Preferred: Knowledge of Avatar NX electronic record software, Crystal Reports, SQL language, billing, and accounts payable procedures

Any combination of education and experience that provides equivalent knowledge, skills and abilities may be considered.

Sauk County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.