Head of Interlibrary Loan

  • Full Time
  • Madison

Website University of Wisconsin

  • Location: Madison, Wisconsin
  • Category: Libraries, Archives, and Museums
  • Employment Type: Partially Remote
  • Employment Type: Staff-Full Time
  • Application Period Opens: Oct 17 2023 at 4:50 PM CDT
  • Apply By: Dec 4 2023 at 11:55 PM CST
  • Job Number: 288663-AS

Job Summary:

The University of Wisconsin-Madison Libraries are seeking a Head of Interlibrary Loan. This position is responsible for directing the daily operations of a busy and complex resource sharing unit, including supervising four support staff. This position oversees the resolution of complex resource sharing service issues, designs and implements workflows to maximize efficiency while maintaining excellent service, and fosters cross-unit collaboration and communication among UW-Madison Library colleagues. This position may represent UW-Madison in Big Ten Academic Alliance (BTAA) resource sharing and interlibrary loan programs and initiatives, as well as other state and national resource sharing partnerships.

The Libraries at the University of Wisconsin-Madison are dedicated to the practices of social justice, diversity, equality, and respect among our staff, students, collections, and services. We strive to overcome historical and divisive biases in our society and embrace diverse points of view as assets to the fabric of our community. All positions will be called on to contribute to building this environment.


Participates in long term strategic planning, and solves complex issues which may impact more than one unit or service and may supervise staff. Collaborates across units and initiates input on policies and procedures, typically through committee work, to advance services and operations and assists in continual service improvement and innovation.

  • 20% May supervise unit personnel. May hire, train, coach, and evaluate employees to manage and improve performance
  • 30% Oversees day-to-day management of unit operations, services, and space
  • 5% Communicates the strategic direction of the department as determined by leadership
  • 10% Designs, develops, and provides leadership on projects, programs, procedures, and services
  • 20% Resolves complex issues which may impact policies and procedures within the unit
  • 5% Collaborates with other managers to develop and implement initiatives and technological enterprises which directly affect the libraries
  • 10% Advances librarianship/archives at the campus, local, and state level through committee participation


  • Oversee daily operations to ensure that interlibrary loan and resource sharing requests are processed and delivered promptly.
  • Solve complex problems related to systems and workflows within interlibrary loan and across library resource sharing units.
  • Collaborate with campus, state, and national resource sharing partners to facilitate local and consortial interlibrary loan services.
  • Supervise 4 FTE library assistants, supporting their daily work, training and career development, and long term unit goals.
  • Work with the Head of Resource Sharing to develop unit goals. Communicate unit goals to support staff and devise implementation strategies.
  • Participate in library committees related to resource sharing to coordinate services across campus units.
  • Gather statistics and provide summary reports on interlibrary loan activities.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background – people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion


Master’s Degree in library and information studies or related field


Required Qualifications:
-Demonstrated experience working in Interlibrary Loan or Resource Sharing services.
-Demonstrated experience supervising, leading, coaching, or guiding others.
-Ability to communicate effectively and build relationships with others.
-Experience streamlining processes and solving complex operational problems in a professional setting.

Preferred Qualifications:
-Demonstrated understanding of copyright law in Interlibrary Loan and Document Delivery services.
-Experience using Interlibrary Loan software and systems in an academic or research environment, for example: Alma Circulation, Alma Resource Sharing, Rapido, ILLiad, RapidILL, and/or OCLC WorldShare ILL.
-Experience using library bibliographic resources and tools for verifying citations, including OCLC FirstSearch and various library databases.
-Experience fostering partnerships and/or collaborating with colleagues at other institutions or across library departments.

Work Type:

Full Time: 100%

8:00am – 5:00pm, Monday-Friday

Onsite full-time for duration of training period; option to work remotely 1-2 days per week after 6 months

Appointment Type, Duration:



Minimum $65,000 ANNUAL (12 months)
Depending on Qualifications

Additional Information:

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e., a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of employer sponsorship) on or before the effective date of appointment.

How to Apply:

A cover letter and resume are required. Contact Melissa Ortiz ([email protected]) for more information. All applications must be submitted through the Jobs at UW applicant system. Click on ‘Apply Now’ to submit your materials. References will be collected from finalists at the time of the interviews.


Melissa Ortiz
[email protected]
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Official Title:

Library/Archive Manager I(LM012)



Employment Class:

Academic Staff-Renewable

Job Number:


The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply.

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.

To apply for this job please visit jobs.wisc.edu.

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