IT Manager (Inst)

Website University of Wisconsin

Official Job Title IT Manager (Inst)
Working Title: ITSM Manager
Position Number 02119256
Division Finance and Administrative Affairs
Department B025008 IT Professional Services
Position Type Non-Teaching Academic Staff
Appointment Type Ongoing/Probationary
FLSA Status Exempt
Percent 100
Posting Type Staff
Introduction (Description of School/College/Dept/Program)
UWM, a doctoral/research intensive university, is Wisconsin’s premier public urban university and offers a comprehensive liberal arts and professional education at the undergraduate and graduate level to over 25,000 students. UWM takes pride in being a student-centered institution that is deeply committed to diversity in its student body, faculty and staff, and programs. Our tree-lined, 104-acre campus is located on Milwaukee’s upper-eastside, one of the city’s most attractive residential areas and home to many faculty, staff, and students. For more information, please visit our website at
Job Summary
Reporting to the Associate Director of IT Professional Services, this position will be responsible for championing IT service management (ITSM) best practices and the development of service management practices and procedures based on ITSM bodies of knowledge; partnering with IT service owners and business owners to understand requirements leading to changes or additions to our IT service portfolio.
This position is responsible for managing the following initiatives:
    • Define and implement a roadmap based on strategic vision to drive adoption of ITSM best practices across IT organizations
    • Ensure all service management practices enable service agility
    • Foster continuous practice optimization and improvement
    • Recommend resources and sourcing of service management operations support
    • Develop self-auditing and compliance capabilities around ITSM practices and procedures


This position also provides leadership, supervision and management to IT Service Management staff, establishing departmental goals and objectives, identifying priorities, allocating staff time to meet objectives, and ensuring the development of staff through training and other development activities.
Minimum Qualifications
  • 5+ years of professional work experience providing business analysis, business process management, or IT service management for information technology services and projects
  • Demonstrated professional work experience leading IT organizational change
  • Demonstrated professional work experience leading and managing information technology professionals
Preferred Qualifications
  • Bachelor’s or advanced degree in information systems or related field
  • Formal training in business analysis competencies as evidenced by an IIBA certification or equivalent 
  • Formal training in ITSM competencies as evidenced by an ITIL certification or equivalent
  • Experience working in higher education
Application Instructions
Interested applicants are required to apply online and provide:
    • A cover letter addressing your education/experience as it applies to all minimum and preferred qualifications,
    • A resume, and
    • A document listing the names and contact information for three professional references.


In instances where the Search and Screen Committee is unable to ascertain from a candidate’s application materials whether she/he meets any of the qualifications, they will be evaluated as not meeting such qualifications. UWM will not consider paper, emailed or faxed applications. Apply electronically by the application deadline of December 12, 2021. Questions about this position should be directed to Dan Schaff at [email protected].
Application Deadline 12/12/2021
Continuous (Open Until Filled?) No
If Continuous, Initial Review Date
Position Contact Name Dan Schaff
Contact Phone 414-229-4986
Contact Email [email protected]
Application Notes
For this position, applicants are required to apply online. UWM will not consider paper, emailed or faxed applications. Additionally, applicants must complete all required fields and attach any required documents. The process is complete when the message “Your application has been submitted” is displayed and you receive a confirmation number.
Legal Notices
AA/EO Statement

UWM is an AA/EO employer: All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status.

Reasonable Accommodations

UWM provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact [email protected] or 414-229-4463. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials

UWM is a State agency and subject to Wisconsin’s Open Records Law. UWM will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin’s Open Records law. In certain circumstances, the identities of “final candidates” and/or the identity of the appointed applicant must be revealed upon request.

 CBC and Reference Check Policy

Employment will require a criminal background check. UWM takes the prevention of sexual misconduct seriously. As such, you and your references will be required to answer questions regarding any past findings of sexual violence and sexual harassment or any pending allegations of sexual violence or sexual harassment.

Annual Security and Fire Safety Report (Clery Act)

For the UWM Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see, or call UWM’s Dean of Students Office, Student Union 345 at (414) 229-4632 for a paper copy.

Employment Authorization

In compliance with federal law, all persons at the time of their start date will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Title and Total Compensation Project

The University of Wisconsin System is engaged in a Title and Total Compensation (TTC) project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change in 2021. Job duties and responsibilities will remain the same. For more information please visit:

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