IT Systems Administrator

Website Group Health Cooperative

Group Health Cooperative of South Central Wisconsin. BETTER TOGETHER

The IT Systems Administrator’s role is to develop, test, implement and maintain systems to support GHC-SCW’s healthcare and Insurance Operations. The incumbent will support solutions related to enterprise applications, virtualization, website hosting, SAN and backup technologies. This includes performing routine audits of systems and software; performing system backups and data recovery when necessary; applying application and operating system updates, patches, configuration changes; and installing and configuring new hardware and software. The IT Systems Administrator will assist in overseeing the physical security, integrity, and safety of the GHC-SCW software systems and hardware. The incumbent works under the leadership and direction of the IT Manager.


The incumbent knows and abides by all Group Health Cooperative of South-Central Wisconsin (GHC-SCW) organizational and departmental policies, sets personal standards and strives for high quality work in completing assignments, performs job duties in a timely manner, and represents the organization in a positive manner. The incumbent understands our Mission , Vision and Common Values (stated below) and is committed to promote these values in behavior and attitude. 


Our Mission Statement:    To provide accessible, comprehensive, high quality healthcare and outstanding service in an efficient and personalized manner to persons in the GHC-SCW service area.

Our Vision:  To be a leader among HMO’s in providing high-quality medical care, impeccable service and competitive benefit levels and premium rates.

Our Common Values:


  • Patient Centered:  When health insurers and health care providers are brought together under one roof, we are better together.   Our care team model focuses on supporting the needs of our patients/members and providing the best in safe, high quality coordinated health care.  Members and their providers participate in making
  • Quality Driven:   When members and their providers each participate meaningfully in the decisions that lead to better health care, we are better together.  GHC-SCW continues its tradition of providing proactive health promotion and disease management outreach to our members to consistently achieve high quality health care accreditation.
  • Innovation: When we work to lift each other up, show appreciation and collaborate in the best interests of the member, we are better together.   GHC-SCW has made innovative advancements which include the implementation of an electronic medical records system (EMR) and GHC-SCW MyChartSM, access to innovative Complementary Medicine benefits and Wellness reimbursement services.
  • Community Involved: When we join with our community to further the causes for which we share a common concern, we are better together.   We are proud to promote programs that strengthen lives, and make our community a safer, stronger and healthier place to live and grow. GHC-SCW employees share their time and talent; and we recognize that the value of what we give is also what we gain – for our employees, our members and our community.
  • Not for Profit Cooperative:    When we share a common purpose, a common voice and a common vision, we are better together.   We use our surpluses to improve clinics, enhance health care benefits and give back to the community.  Our members, not our profits, are our priority.   We have a unique “cooperative” governance structure which works directly for our members.     


GHC-SCW is committed to fostering a caring and compassionate environment while ensuring that individual differences are valued. GHC-SCW is a quality driven cooperative built on collaboration, community involvement, innovation, and belonging. It is essential that all employees, members, and patients feel secure and welcome, that the opinions and contributions of all individuals are respected and that all voices are heard.


We believe:

Healthcare is a human right.

In treating all people with dignity and respect.

There is strength in diversity.

Equity celebrates our humanity.

We are better together.


  1. Two (2) years college course work from an accredited college or university in MIS or related field, or equivalent combination of education and relevant work experience required.
  2. A minimum of two (2) years previous work experience with installing and upgrading hardware and software; analyzing, testing and troubleshooting equipment and applications; and correcting hardware and software problems.
  3. Minimum of one (1) year of experience with administration, diagnosis, repair and configuration of servers such as Office 365, Citrix, IIS, VMware, Cisco, or similar technologies where knowledge is transferable.
  1. Preferred 1 year of experience working with SharePoint Online as well as on-prem instances.
  2. Microsoft Certified Professional (MCP), Microsoft Certified Systems Administrator (MCSA), and Citrix Certified Administrator (CCA).  As a condition of employment, incumbent may be expected to obtain various certifications within a reasonable period of time.
  3. Working technical knowledge of network and computer operating systems, including Microsoft Server, UNIX, Linux and Microsoft 10 is preferred.
  4. Experience preferred maintaining secure network environments including virus protection, and monitoring usage to ensure data integrity.
  5. Working technical knowledge of current network hardware, protocols, and standards is preferred.
  6. Knowledge of Disaster Recovery methodologies is preferred.
  7. Excellent organizational and problem solving skills required.
  8. Good oral and written communication skills required.
  9. Ability to be a team player in a team oriented environment is required.
  10. Excellent customer service skills are required. Ability to be culturally sensitive and work with diverse populations.
  11. Ability to maintain organizational confidentiality. Knowledge of or ability to learn HIPAA requirements.
  12. Ability to work extra and/or flexible hours including occasional nights/weekends required.
  13. Possession of a valid Wisconsin driver license and/or ability to travel to various work sites, as needed.
  14. Ability to stand, walk, climb, stoop, kneel, crouch and reach on a regular basis required.
  15. Ability to lift up to 40 lbs. on a regular basis required.
  16. Ability to work with fingers for various manipulation activities on a regular basis required.
  17. Visual acuity for inspection and close assembly activities required.
Group Health Cooperative of South Central Wisconsin is proud to be an equal opportunity employer. GHC-SCW considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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