Library Computer Specialist 1

  • Full Time
  • Madison

Website Madison Public Library

Salary  $57,184.92 Annually
Job Number 2021-00390
General DescriptionThe Madison Public Library is looking to hire a Library Computer Specialist responsible for the planning, development, coordination, implementation and operation of diverse automated, audio visual, security systems, communication platforms, library specific technology, and networked information systems/services at its 9 libraries and the facilities maintenance building.   Responsibilities include: coordination with the City’s Department of Information Technology, South Central Library System (SCLS), private sector contracting partners, and other entities, both public and private; management of all work orders and projects related to technology; coordination of technology training for Library staff; and serving as the leadworker for the Library Computer Technician by delegating appropriate work orders and projects.  Under the general supervision of the Library Facilities Manager, the employee exercises considerable judgement and leadership in meeting program objectives.

Examples of Duties and Responsibilities 

Support Library Technology
  • Coordinate work orders submitted by staff;
  • Respond to information technology emergencies;
  • Troubleshoot technology equipment/systems;
  • Train staff on new or existing technology, including coordinating training documentation;
  • Review technology response and report on possible improvements;
  • Provide regular communication about library technology work with Library Supervisors.
Coordinate Technology Project Implementation
  • Propose, review and/or participate in new technology projects;
  • Meet vendors on site to review project proposals;
  • Train staff on new equipment and procedures, including coordinating training documentation;
  • Participate in high level renovation/new construction team meetings;
  • Maintain technology infrastructure.
Network and Technology Coordination
  • Act as chief liaison with City of Madison Information Services;
  • Act as chief liaison with South Central Library System;
  • Coordinate technology with qualified outside vendors/partners, and management;
  • Report information/updates to Library Management and Library Board;
  • Attend or facilitate meetings as necessary.
Coordinate Technology Procurements/Upgrades
  • Work with Library staff to create technology plans for new and updated technology;
  • Coordinate procurement of new/replaced technology within City framework;
  • Evaluate existing technologies and make recommendations based on reports/data;
  • Implement or coordinate new technology platforms;
  • Track and recommend budget for technology and reconcile purchases.
Coordinate Sustainable and Equitable Technology Approach
  • Investigate equitable and accessible technology applications;
  • Prioritize technology according to an equity lens;
  • Dispose of old technology sustainably.
Perform as a member of the Madison Public Library team
  • Foster Community through a commitment to continued personal growth, specifically in the areas of racial equity and social justice;
  • Actively participate in staff meetings, system-wide meetings, etc. to elevate the technology experience and viewpoint.;
  • Engage with co-workers positively and constructively to help improve processes and communication across our buildings and systems..
Perform related work as assigned.


Minimum Qualifications 

  • Associate’s degree in computer science or a related field, and
  • Two (2) years of directly related experience in the development and support of computer information systems, including experience setting up computer networks, troubleshooting applications, and imaging computers.


  • Bachelor’s degree in computer science or related field.

If an applicant does not possess the specific requirements outlined above, HR will review the application materials to determine if the applicant possesses the following equivalent experience:

Four (4) years experience in applying the following:

  • IT project management principles, practices, and techniques.
Two (2) years experience in applying the following:

  • Directly related personal computer technology including networking systems and relevant Microsoft operating systems.
  • System support and operating criteria (both hardware and software considerations).
  • System maintenance factors and objectives.
  • Management information system networking considerations.

Familiarity with the following:

  • Public library practices and services, and the range of related technological applications in a public library environment.
The City of Madison strives to provide exceptional customer service to all its residents and visitors. Therefore successful candidates will have demonstrated ability to effectively work with multicultural communities and:
  • Provide technical support to users in project development, problem resolution/troubleshooting for routine hardware and software computer malfunctions, and coordination with vendors.
  • Readily become familiar with specialized Library computer systems and technological needs.
  • Deliver hardware and software procurements to assist in the development of related scopes of work and to evaluate responses and proposals to hardware and software bids.
  • Prepare technical specifications and facilitate/coordinate consultant efforts.
  • Identify the full range of training needs and provide or coordinate the provision of relevant training to users.
  • Develop, oversee and/or implement computer training materials and procedures manuals.
  • Ensure the effective on-going operation of multiple internal systems and to establish meaningful system documentation and security procedures.
  • Work with diverse groups of people to solve problems.
  • Work effectively both individually and as a team member.
  • Effectively participate in, or lead, team efforts to improve departmental programs and services.
  • Serve as a leadworker and oversee the work of other technology staff.

For a complete list of the Knowledge, Skills, and Abilities, please see the class specification.


Special Requirements 

Possession of a valid driver’s license or the ability to meet the transportation requirements of this position.

Must be able to work during the evening and/or on the weekends and respond to technology emergencies.

Physical Requirements:

Must have the physical strength, coordination and acuity inherent to set up, install and test computer technology.  Must be able to lift 50 lbs. Will be expected to visit and physically access all neighborhood libraries throughout the City of Madison in order to perform the duties of the position.

In order to support the safety, health, and wellbeing of our employees and the public we serve, the City of Madison is requiring all employees to be fully vaccinated with a COVID-19 vaccine or get tested for COVID-19 weekly, except where a reasonable medical or religious accommodation can be granted. Upon hire you will be required to provide proof of your vaccination in the form of your vaccination card or through immunization records.

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