Metro Transit Ride Guide

  • Full Time
  • Madison

Website City of Madison

$24.90 Hourly

Job Number 2023-00158
General Description
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Be part of moving Madison – work as a Metro Ride Guide!

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Do you enjoy helping people and providing information? Metro Transit is completely updating its service on Sunday, June 11, 2023 and is looking for on-the-street Ride Guides to be stationed at busy bus stop areas, employment centers, and various community events to point people in the direction of the most appropriate stop, hand out schedule materials, and teach people how to ride the bus. On-the-job training will be provided during first week of employment.
Approximate work dates
  • 5/15/ 23 – 6/21/23
  • 8/9/23 – 9/8/23
We will potentially need Metro Ride Guides for dates later in the year. We will also need Ride Guides again in 2024 when Bus Rapid Transit (BRT) and new fare technologies are implemented. Employees in these positions may be automatically recalled for future employment dates.


  • Between the hours of 5:00 AM and 7:00 PM, Sunday through Saturday.
  • Shifts can vary from 4 to 8 hours.
  • Early morning, mid-day and evening shifts are available.
  • Let us know when you can work!
NOTE: Work locations may change each shift.

Applications will be accepted until the closing date. However, the selection process will begin and positions may be filled prior to the closing date based upon the needs of the Department. 

The City of Madison is an equal opportunity employer functioning under an affirmative action plan. We value diversity, equity, inclusion, and belonging. Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply! 

Examples of Duties and Responsibilities

  • Provide information about bus stops, routes and how to ride the bus
  • Direct customers to appropriate bus stops and routes
  • Distribute maps, schedules and other written materials
  • Engage with transit riders and other members of the public about transit service
  • Ask questions to understand customer needs and provide appropriate information
  • Provide a positive, friendly presence representing Metro Transit


Minimum Qualifications
All applicants will be considered for these positions. Depending on the number of applications, random selection may be used to determine who will proceed to the interview process.

The successful candidate will have the following skills and abilities:

  • Face-to-face customer service experience
  • Familiarity with riding Metro Transit or other mass transportation
  • Ability to read bus schedules
  • Ability to work well with diverse groups – both customers and team members
  • Ability to demonstrate patience and understanding
  • Work in a team as well as independently without close supervision
  • Bilingual (Spanish, Hmong, Mandarin) preferred, but not required

The City of Madison strives to provide exceptional customer service to all its residents and visitors. Therefore successful candidates will have demonstrated ability to effectively work with multicultural communities. 

Special Requirements
Travel Requirements
Employee must be able to travel to designated jobsite throughout the Metro Transit service area, even when/where transit service may not be available.

Physical Requirements

  • Ability to stand or be in the same position for long periods of time.
  • Ability to work outside in all weather conditions, allergens, temperatures, etc. – may work in adverse weather conditions


Madison, City of (WI)
215 Martin Luther King Jr., Blvd.
MMB Rm 261
MADISON, Wisconsin, 53703
(608) 266-4615

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