Visitor Services Supervisor

  • Full Time
  • Madison

Website Madison Children's Museum

The Visitor Services Supervisor ensures that the visitor experience is child-based, accessible to a wide audience, and reflects the mission of Madison Children’s Museum. The Visitor Services Supervisor supervises Discovery Guide staff and museum volunteers; ensures and supports sufficient staffing coverage in exhibit spaces and at the front desk; and supports the work of the Visitor Services and Membership Manager. This position carries out cash-handling policies; acts as a day-of liaison for facility rental clients and caterers; and ensures museum standards for cleanliness.

The Visitor Services Supervisor handles customer service issues; ensures museum standards for cleanliness; and demonstrates exemplary customer service and visitor engagement to create a welcoming and inclusive environment. The majority of work hours for this position are spent in public spaces of the museum in direct interaction with the public.

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