Visitor Services Supervisor

  • Full Time
  • Madison

Website Madison Children's Museum

The Visitor Services Supervisor ensures that the visitor experience is child-based, accessible to a wide audience, and reflects the mission of Madison Children’s Museum. The Visitor Services Supervisor supervises Discovery Guide staff and museum volunteers; ensures and supports sufficient staffing coverage in exhibit spaces and at the front desk; and supports the work of the Visitor Services and Membership Manager. This position carries out cash-handling policies; acts as a day-of liaison for facility rental clients and caterers; and ensures museum standards for cleanliness.

The Visitor Services Supervisor handles customer service issues; ensures museum standards for cleanliness; and demonstrates exemplary customer service and visitor engagement to create a welcoming and inclusive environment. The majority of work hours for this position are spent in public spaces of the museum in direct interaction with the public.

To apply for this job please visit madisonchildrensmuseum.org.

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