IT End User Computing Technician

Website Group Health Cooperative

Group Health Cooperative of South Central Wisconsin. BETTER TOGETHER

Under the general direction, guidance and supervision of the IT Technical Support Supervisor, the IT End User Computing Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. The incumbent is responsible for assisting with the development of end user training materials or documentation, as directed, and updates and monitors pertinent documentation for End User Computing Technician staff. The incumbent follows up with the appropriate person(s) involved on any open tickets or outstanding issues.

The incumbent knows and abides by all Group Health Cooperative of South Central Wisconsin (GHC-SCW) organizational and departmental policies, sets personal standards and strives for high quality work in completing assignments, performs job duties in a timely manner, and represents the organization in a positive manner. The incumbent understands our Mission , Vision and Common Values (stated below) and is committed to promote these values in behavior and attitude. 

Our Mission Statement:    To provide accessible, comprehensive, high quality healthcare and outstanding service in an efficient and personalized manner to persons in the GHC-SCW service area.

Our Vision:  To be a leader among HMO’s in providing high-quality medical care, impeccable service and competitive benefit levels and premium rates.

Our Common Values:

  • Patient Centered:  When health insurers and health care providers are brought together under one roof, we are better together.   Our care team model focuses on supporting the needs of our patients/members and providing the best in safe, high quality coordinated health care.  Members and their providers participate in making meaningful decisions that lead to better outcomes. 
  • Quality Driven:   When members and their providers each participate meaningfully in the decisions that lead to better health care, we are better together.  GHC-SCW continues its tradition of providing proactive health promotion and disease management outreach to our members to consistently achieve high quality health care accreditation.
  • Innovation: When we work to lift each other up, show appreciation and collaborate in the best interests of the member, we are better together.   GHC-SCW has made innovative advancements which include the implementation of an electronic medical records system (EMR) and GHC-SCW MyChartSM, access to innovative Complementary Medicine benefits and Wellness reimbursement services.
  • Community Involved: When we join with our community to further the causes for which we share a common concern, we are better together.   We are proud to promote programs that strengthen lives, and make our community a safer, stronger and healthier place to live and grow. GHC-SCW employees share their time and talent; and we recognize that the value of what we give is also what we gain – for our employees, our members and our community.
  • Not for Profit Cooperative:    When we share a common purpose, a common voice and a common vision, we are better together.   We use our surpluses to improve clinics, enhance health care benefits and give back to the community.  Our members, not our profits, are our priority.   We have a unique “cooperative” governance structure which works directly for our members.

 

GHC-SCW is committed to fostering a caring and compassionate environment while ensuring that individual differences are valued. GHC-SCW is a quality driven cooperative built on collaboration, community involvement, innovation, and belonging. It is essential that all employees, members, and patients feel secure and welcome, that the opinions and contributions of all individuals are respected and that all voices are heard.

We believe:

Healthcare is a human right.

In treating all people with dignity and respect.

There is strength in diversity.

Equity celebrates our humanity.

We are better together.

 

JOB SPECIFIC QUALIFICATIONS

  1. High school diploma or equivalent required.
  2. An associate degree in IT or related field, or equivalent combination of education and related work experience required. Related work experience could include customer service experience.
  3. Experience with diagnosis, repair and configuration of computer hardware is required. Two (2) years of experience is preferred.
  4. Extensive application support experience with Epic, SharePoint, Outlook, Visio, Word, and Excel is preferred.
  5. Familiarity with ITIL Incident and Service request management and best practices.
  6. Able to read and understand technical manuals and procedural documentation guides.
  7. Excellent Customer Service Skills required. Ability to be culturally sensitive and work with diverse populations.
  8. Excellent organizational and problem solving skills required
  9. Ability to work independently on tasks and projects with minimal supervision required.
  10. Strong oral communication skills required.
  11. Ability to work in a team environment required.
  12. Ability to provide own transportation to various work locations, as required.
  13. Ability to work extra and/or flexible hours including occasional nights/weekends required.
  14. Ability to stand, walk, climb, stoop, kneel, crouch and reach on a regular basis required.
  15. Ability to maintain patient and organizational confidentiality required. Knowledge of or ability to learn HIPAA confidentiality requirements.
  16. Ability to lift up to 40 lbs. on a regular basis required.
  17. Ability to work with fingers for various manipulation activities (including keyboard) on a regular basis required.
  18. Visual acuity for inspection and close assembly activities required.
Group Health Cooperative of South Central Wisconsin is proud to be an equal opportunity employer. GHC-SCW considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

To apply for this job please visit us60.dayforcehcm.com.

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