Examples of Duties and Responsibilities 

• Serve as liaison between MWU and City IT.  Align MWU business needs with the appropriate IT personnel.
• Maximize MWU’s existing IT investment by aligning and consolidating business processes with existing solutions.
• Manage the coordination and communications of a project as it relates to the scope, schedule, budget, quality, risks, procurement, and stakeholders.
• Perform research, gather costing information, vendor quotes and recommend hardware and software based on current or new City technology standards.
• Plan, assign, lead, and monitor other IT Specialists and WU Staff, including training other staff and recommending third-party training for them.
• Gather business needs and requirements and help turn those goals into concrete projects and detailed proposals
• Oversee third-party software implementations: Identify and evaluate products, define requirements, participate in RFP process and contract negotiations, create project plans, and facilitate the management of projects.
• Coordinate and implementation of security best practices and standards with vendors, IT and MWU staff in compliance with regulatory requirements and auditors.
• Develop full-scale project plans and associated communications documents.
• Coordinate staff time within IT and Water Utility for Quality Assurance testing, meetings, and review of software applications.
• Proactively manage project-related issues, with particular emphasis on those that may affect the scope, schedule, and/or budget and devise contingency plans.
• Develop implementation timeline in cooperation with customer and affected parties.
• Ensure quality assurance and testing is performed.
• Monitor project budget and approve vendor payments.
• Identify and resolve issues and conflicts within project teams.
• Develop and produce system documentation, instructional and procedural manuals.
• Provide training and education by way of in-person discussions and written documentation.
• Maintain effective and professional relationships with vendors and their technical support personnel.
• Delegate tasks and responsibilities to appropriate personnel.
• Ensure adherence to best practices and City policies and procedures.

• Meet with internal and external customers to determine business needs and constraints.
• Work with system owners to track lifecycle of existing IT solutions. Proactively plan for end of life and depreciation of aging systems.
• Work with system owners to track on-going maintenance and support for existing IT systems.  Account for planned growth and expansion of systems.
• Work with system owners to determine staffing and ongoing support requirements for MWU IT systems.

• Train and stay current on industry standard technologies as needed.
• Attend team meetings.
• Maintain records, prepare status reports, and document communications
• Develop and deliver progress reports, proposals, requirements documentation, and presentations.
• Include racial equity and social justice considerations in projects and initiatives.
• Perform related work as assigned.

Minimum Qualifications 

• Two (2) years of advanced-level professional IT Specialist experience.
• Two (2) years project management experience.
• Associate’s degree or higher in computer science or a related field.

• Enterprise wide project management
• Applying new technologies that emerge and  integrating them within a system.
• Problem solving, applying logic, and performing process identification and critical thinking.
• Implementing third-party software purchases from evaluation to production
• Determining customer needs and defining the scope of projects.

• Project management.
• Microsoft Office Suite products.
• Automated metering, customer information and billing, computerized maintenance management technology.
  

The City of Madison strives to provide exceptional customer service to all its residents and visitors. Therefore successful candidates will have demonstrated ability to effectively work with multicultural communities.

Special Requirements 

Ability to meet the transportation requirements of the position.

Physical Requirements:

Work is primarily sedentary in nature and performed in an office environment. Employees will be expected to use standard office equipment such as a telephone, computer, calculator, copier, and fax machine. Employees must have the physical strength, coordination and acuity inherent to set up, install and test computers as assigned. Employees may be expected to visit sites throughout the City in order to troubleshoot issues.

In order to support the safety, health, and wellbeing of our employees and the public we serve, the City of Madison is requiring all employees to be fully vaccinated with a COVID-19 vaccine or get tested for COVID-19 weekly, except where a reasonable medical or religious accommodation can be granted. Upon hire you will be required to provide proof of your vaccination in the form of your vaccination card or through immunization records.

*Payroll title for this position is IT Specialist 4.