House Manager

Reports to: Director of Housing

Summary:

The Courage House Manager is primarily responsible for the case management and implementation of treatment planning for youth in the program ages 12-17 years old, ensuring services are provided in alignment with Courage+’s mission and values and the Wisconsin state group home licensing regulations. This role focuses on building strong, supportive relationships with residents, coordinating individualized plans of care, and fostering a trauma-informed environment that promotes healing, growth, and empowerment through overseeing daily house and program operations. We are seeking someone who is highly organized; with excellent time management skills, who is detail-oriented, compassionate, and committed to making a meaningful impact in the lives of LGBTQ+ youth in the out of home care, child welfare system throughout the state of Wisconsin.

This is a full-time, salaried position with Courage+. The Courage House Manager will typically be scheduled for 1st and/or 2nd shift coverage once or twice per week, with the possibility of occasional 3rd shift coverage as needed. The remainder of the weekly hours (ensuring a minimum of 40 total) are self-directed hours to be dedicated to resident case management, overseeing referrals and intakes, participating in care team meetings, and meeting any additional needs of the house, program, and/or residents.

Essential Functions:

Leadership 

• Create and maintain staff schedules to ensure adequate coverage and program needs.

• Attending once a month Leadership Team Meetings and quarterly QRTP meetings.

• Ensure compliance with all Courage+ policies and procedures, state licensing standards, and program requirements.

• Internal audits for resident and personnel files for quality assurance and compliance with contracts, licensing, and funding sources.

• Obtain and track at least 24 hours of continuing education annually; complete all additional required trainings.

• Serve as Manager Emergency Contact one week per month on a rotational basis, responding to crises and/or emergencies as needed.

• Collaborate with and provide feedback to the Director of Housing on program performance and alignment with Courage+ mission and values.

• Monitor referrals through SYNC and other platforms; communicate with social workers in a timely and professional manner.

• Conduct orientation and initial training for onboarding Youth Development Coordinators.

• Ensure completion of all month end filing, billing, and record keeping.
• Supervise in-house volunteers to ensure compliance with all Courage+ policies and state required regulations.

Resident Case Management

• Schedule and conduct resident interviews and intakes for placement.

• Meet with youth individually at least once per month to review case management, goals, and program compliance.

• Facilitate and keep regulatory compliance up to date on resident initial assessment, treatment plans and goals within the first 30 days of intake and every 3 months thereafter, per licensing standards.

• Build supportive, therapeutic relationships with youth to minimize crises and model appropriate supervision, boundaries, and communication.

• De-escalate crises when they occur, ensuring timely and accurate documentation of incident reports.

• Collaborate with residents’ case managers to stay updated on safety plans, education, and mental health needs; attend care team meetings, IEP meetings, and other required meetings.

• Oversee and document residents’ medication administration accurately; monitor refills through weekly counts.
• Provide transportation using the company vehicle as needed for resident appointments, activities, and other supports.

House Management

• Facilitate monthly resident house meetings to address community concerns and foster shared accountability.

• Observe, assess, and document resident activity in accordance with agency and program standards (shift logs, incident reports, crisis plans, etc.).

• Maintain the home environment in alignment with agency and licensing standards; promptly report maintenance issues to the Director of Housing.

• Independently address routine maintenance and upkeep within your ability (e.g., lawn care, snow removal) and coordinate with a plumber or maintenance company when outside support is needed.

• Oversee food inventory, menu planning, and grocery ordering while staying within budget.

• Maintain confidentiality and professionalism in all written and verbal communications.

Qualifications:

• Bachelor’s degree in Social Work, Sociology, Special Education, Psychology, Counseling and Guidance, or Criminal Justice preferred.

• Minimum of three years of supervisory experience preferred.

• Strong interpersonal and leadership skills, including the ability to give and receive feedback professionally.

• Must be capable of transporting youth and hold a valid driver’s license.

• Must be at least 21 years of age.

• First Aid and CPR certification preferred.

• Successful completion of background check, physical, and TB test required.

Physical Requirements:

• Regularly required to sit, walk, and stand for extended periods

• Frequently required to push, pull, grasp, kneel, crouch, or crawl

• Manual dexterity and eye-hand coordination required for working with youth and handling office, medical, and household equipment

• Ability to assist and lift up to 50 pounds with varying levels of support

• Corrected vision and hearing within normal range required

• Ability to operate a motor vehicle required

• CPR certification required

Work Environment:

• Occasional exposure to blood, body fluids, infectious substances, and communicable diseases during personal care

• Occasional exposure to cleaning agents and disinfectants

• Residential work environment with noise levels ranging from normal to loud

The physical and environmental demands described are representative of those necessary to perform the essential functions of the position. In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations will be considered for qualified individuals with disabilities, provided such accommodations do not remove essential job duties or impose an undue hardship on the organization.

Compensation:

• Salary: $44,000–$48,000 annually (based on experience)

• $150 monthly health stipend

• 128 hours (16 days) PTO annually

• Paid time off and 7 federally recognized paid holidays, plus your birthday.

• Access to 403b retirement plan with employer match.

• Ongoing training and professional development opportunities.